酒店前台办理入住流程英语_酒店前台入住登记单英语
Room No. 房间号码 Arrival Date 抵店日期 Surname 英文姓 Birthday 出生年月 Certificate No. 证件号码 Place of Issue 签证机关 Object of Stay 停留事项 Company Name 公司名称 Tavel Agent 旅行社 Address 永久地址 Payment method 付帐方式 Cash 现金Room Type 房间类型 Dept. Date 离店日期 Given Name 英文名 Sex 性别Room Rate+15%SVC(RMB) 房价（人民币）+15%服务费 Dragon Club 会员卡号 Name in Chinese 中文名 Nationality 国籍 Type of Visa 签证种类 Port of Entry 入境口岸 Where From 何处来 E-mail Address 电邮地址 Postal Code 邮编 Telephone 电话 Type of Certificate 证件种类 Visa Valid Date 签证有效期 Date of Entry 入境日期 Where To 何处去□□Credit Card 信用卡□Cheque 支票□City ledger 转帐* Check-In Time is 02:00 PM.Check-Out Time is 12:00 Noon. * The Hotel Is Not Responsible For The Safety Of Any Valuables Left In The Guest Room. Complimentary In-Room Safe Deposit Boxes Are Available. * I Agree That I am Personally Liable For The Payment Of My Expenses Incurred In The Hotel. * 入住时间是下午二时整，退房时间是正午十二时整。
* 酒店对宾客留在房内的贵重物品不负责保管。每间客房单独配备保险箱供宾客免费使用。
* 本人同意支付在酒店内发生的所有费用。Clerk SignatureGuest Signature / 宾客签名
酒店前台办理入住流程英语_酒店前台接待常用英语
精品文档就在这里 -------------各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽 有-------------------------------------------------------------------------------------------------------------------------------------------------------- 酒店前台接待常用英语 基本待客英语 （一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ~ 4.Shall I ~? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1．自己要做什么事时，就使用 May I ~ May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your nationality, please? 请问您的国籍是什么？ 2． 麻烦客人时，可使用 Could you ~ Could you fill out the form, please? 请您填写这张表格好吗？ Could you write that down, please? 请您写下来好吗？ Could you draft the fax, please? 请您写下传真的草稿好吗？ Could you hold the line, please? 请不要挂电话好吗？ 3．询问客人的喜好或是做什么时，可使用 Would you ~ Would you like tea or coffee? 请问您要喝茶还是咖啡？ Would you like to take a taxi? 请问您要搭计程车吗？ ---------------------------------------------------------精品 文档 --------------------------------------------------------------------- 精品文档就在这里 -------------各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽 有-------------------------------------------------------------------------------------------------------------------------------------------------------Would you mind sitting here? 请问您介意坐在这里吗？ ** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
When would you like to visit Foshan? 请问您想要何时参观佛山？ When would you like to have lunch? 请问您想在哪里用餐？ What time would you like to eat? 请问您想何时用餐？ Who would you like to contact? 请问您想和谁联络？ Which kind of room would you prefer? 请问您喜欢哪一种房间？ How would you like to settle your bill? 请问您的账单如何处理？ How long would you like to stay? 请问您要逗留多久？ How many tickets would you like to buy? 请问您要买几张票？ 4．在提供建议协助、征求意见时，可使用 Shall I ~ 或 Would you like me to do ~? Shall I draw the curtains? 请问需要我把窗帘拉上吗？ Shall I draw you a map? 请问要我为您画一张地图吗？ Shall I make the reservation for you? 请问要我为您安排预约吗？ （二）招呼语 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后) 在这些招呼语的后面接句子，例如： Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？ ---------------------------------------------------------精品 文档 --------------------------------------------------------------------- 精品文档就在这里 -------------各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽 有-------------------------------------------------------------------------------------------------------------------------------------------------------Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel. 中午好，先生，欢迎光临佛山电子宾馆 Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗？ 后面也可以接上自己酒店
酒店前台办理入住流程英语_酒店前台接待用语中英文
酒店前台接待日常用语第一部分 问候 1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please? 欢迎光临海悦酒店。我是***，请问我该怎么称呼你呢？ 2. Good morning/afternoon/evening, Sir/Madame. What can I do for you? 先生/女士，你好！请问我能为您做点什么？ 3. My name is ***, is there anything else I can do for you, just let me know. 我叫***，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。
Part 2 Helping to Check-in 第二部分 帮助入住 1.Please have a seat for a while I’ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。
2. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure. 请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。
3. How many nights will you stay this time? 这次入住您会住多少天？ 4. Which room would you like, smoking room or non-smoking room? 您是要吸烟房间还是不吸烟房间？ 5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately? 先生/女士，不好意思，打搅一下。请问您是要分开付押金还是一起付呢？ Here is your room key and the breakfast coupon. Would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？ 7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us.. 这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。
Part 3 Providing Service During Staying 第三部分 居停期间提供服务 Regular Service 常规服务 (1) Please wait a second. I’ll transfer it for you. . 请稍等一下。马上为你转接过去。
(2) Because so please be careful. 今天外面在下雨，地面很滑走路时请多加小心。
Internet Service 网络服务 There is free broadband Internet access in every room , connector plug is on the desk. 写字台上有宽带插头，您可以随便使用。
(2) There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, It’ll be recovered soon. 对不起，酒店的电脑服务中心出现了一点小故障，房间暂时不上了网，请稍候一 下就会恢复正常。
(3) Ok, I’ll arrange a computer engineer to help you. 好的，我马上安排电脑员上去帮您。
About the Laundry 关于洗衣 The laundry collected between 8am to 6pm will be returned at midnight on the same day ;while the one collected between 6pm to 8 am will be returned at 2pm on the next day. 上午八点到下午两点接洗衣将会在当天午夜前送回； 而下午两点到次日八点的洗 衣将会在第二日下午两点之前送回。
For the laundry, the regular service is within 8 hours and the express service is within 5hours. 普洗服务是八小时内送回,而快洗是 5 小时。
(3) There is a stain on your clothes, and we’ll try our best to get rid of it . However, I can’t guarantee that we can remove it totally. 您的衣服上有很难洗掉的污迹，我们会尽最大的努力去处理，但不能保证一定可 以处理掉。
(4)--- Could you send someone up for my laundry, please? 请派人到我房间取要洗的衣服，好吗？ ===Certainly, sir. Our room attendant will be up in a minute. 好的,我们的服务员马上到。
Medical Service 医疗服务 (1) You don’t look very well today. What seems to be wrong ? 你看上去有些不舒服, 还好吧 ? (2) I feel dizzy and have a sore throat besides , I can not sleep well recently? 我感到头晕，喉咙痛。
还有，最近都睡不好。
(3) Don’t worry , I will arrange a doctor to look after you . 不要担心，我将立即安排医生照顾你。
(4) Any other symptoms? Like stomach ache, coughing, or nausea? 还有其他症状吗？比如胃痛、咳嗽或者恶心？ (5) The doctor said you have got the flu. She’ll prescribe some medicine for you .take two tablets at a time, three times a day. You’d better stay in bed for one or two days. 医生说你感冒了。
她会给你开药。这药每次吃两片，每天三次，并建议你最好 在床上休息一两天。
(6) ---Are they strong? ==Yes. They may make you a little drowsy. By the way, you should be sure to take them after you eat. ---药性强吗？ ==是的，会让你犯困。还有，你得在用餐完毕后才能吃药。
(7) Can you give me some medicine for heartburn? 你可以给点胃药给我吗？ (8) I’m afraid the doctor can’t give you medicine for that unless you tell her about your history of stomach ache? 如果你不告诉医生你是否有胃病史，恐怕他不能随便给你胃药。
(9) Well, I do have gastritis for two years. 恩，我确实有两年的胃病。
(10) Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes? 你的血压偏高，请问你是否有糖尿病？ (11)How is the acid in your stomach? Is the acid feeling very strong? 胃酸的强度怎么样？你是否感觉十分强烈？ (12) Are you taking other medicine at present? Please let us know just in case of chemical reaction. . 你最近有没有服用其它药物？为了防止药品之间产生不好的化学反应请告诉我 们。
(13) Are you feeling better now, Sir? 先生，你好些了吗？ (14)---What happened to your leg, Sir? 先生，你的腿怎么呢 ？ ==I tripped and fell in the bathroom. 我不小心在浴室摔倒了。
---Please don’t worry, I’ll ask the doctor to go to see you right away. 请不要担心，我马上叫医生过去。
Part 4 Apologize 第四部分 道歉 1. I’m very sorry. There could have been a mistake, and I do apologize for that. 很抱歉。出了错误，我应当道歉。
2. I assure you it won’t happen again. 我保证此类事情不会在发生。
3. I do apologize for inconvenience on behalf of our hotel. 对您造成的不便，我谨代表酒店向您道歉。 4. I’m sorry to tell you that your medicine bottle (cosmetic bottle) was broken by accident . I sincerely apologize for that. 非常抱歉，服务员在为您清理房间时，不小心打碎了你的药瓶（化妆品瓶子）。
5. I’m sorry to hear that. That’s unusual. I’ll look into the matter at once. 很抱歉，这很不寻常，我立刻去调查一下。
6. I’m very sorry .I hope you’re not hurt Please forgive me.. 对不起，你没事吧，请原谅我。
7. I deeply apologize Madam, would you care to send this dress for dry-cleaning? No charge of course. 我们深感抱歉，小姐。请你把衣服拿去干洗，一切费用，由酒店负担。
8. I’m terribly sorry Please do accept our apology. We’ll do our best.. 请接受我们的道歉，我们会尽快想办法。
9. I’m sorry for that. I will ask the repairman to fix it now. 真是抱歉，我马上安排人去修理。
Part 5 The Damage 第五部分 赔 偿 1. I’m afraid you’ll have to pay for the damage.恐怕您得赔偿损失。
I’m afraid you have to pay for the broken chair according to the hotel policy. 根据酒店规定，恐怕你要对弄坏的椅子做出赔偿。
The indemnity for the burned carpet is 100 Yuan. 损坏地毯的赔偿是人民币 100 元。
I’m sorry to inform you that we have to charge you 100 Yuan for the bloodstains on your bed linen. 我很遗憾地告诉你对于床单上的血迹我们要收取 100 元特别洗涤费。
Part 6 Expressing Appreciation 第六部分 道谢 1. Thank you for your kind understanding. 谢谢您的理解。
2. I would like to thank you for your great support for our hotel. 非常感谢您对我们酒店的大力支持。
Part 7 Say Goodbye 第七部分 道别 1. Wish you a pleasant journey! 祝您旅途愉快！ 2. On the house Sir, .I assure you that everything will be right next time you come. 这是免费的。我保证你下次光临时，一切都会妥妥当当。
3. I’m looking forward to seeing you again. Good luck！ 我期盼再次见到你，祝你好运！ Good Bye, and hope to see you again.再见，希望再见到您